Correspondence Addresses and Phone Numbers

It is the intent of SSI to investigate and resolve all issues, questions, problems or concerns in a reasonable time frame. To process your correspondence efficiently please communicate your concerns in writing as quickly as possible. SSI will not research issues older than 6 months.

Any questions or issues regarding EDI, excluding non-compliance charge inquiries, should be directed to:

Any questions or issues regarding packaging, Floor Ready Merchandise, Ticketing, UCC labeling, or general Vendor Requirements not including non-compliance violations, should be directed to:

Any questions or issues regarding routing or transportation, excluding non-compliance charge inquiries, should be directed to:

Any questions or issues regarding freight violations and distribution allowance deductions should be directed to:

Any questions or issues regarding shipping violations should be directed to:

Any questions or issues regarding Return to Vendor RTV should be directed to:

Any questions or issues concerning invoice payments, remittance advice, shortages, or markdown allowances should be directed to:

Any questions or issues concerning Damage Allowance percent or deduction disputes should be directed to the appropriate buying office. These terms are negotiated between Sales Representative and Buyers.

All manual invoices should be directed to Stage Stores